Please read these Terms and Conditions carefully before using the website http://www.healthkick.com.au which is operated by Health kick Vitamin Centre.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

If you have any questions about these Terms, please contact us.

Updates to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.  Please regularly check to see if these Terms and Conditions have been updated since you last visited.

Governing Law

Our online store is based in Western Australia, therefore we will comply with consumer rights and legislation as it applies in Western Australia.

Conditions of use

By using our site, you maintain that you are of the correct age to purchase such items or have consent from a parent or guardian to do so.  You may not use our products for illegal activities, violating any law.  We reserve the right to refuse service to anyone for any reason at any time.  You must not reproduce, duplicate, copy, sell, resell or exploit any part of our service to you.

Data protection / Privacy and Security Policy

Any Information given to us will only be used to enhance your shopping experience with us, to provide you with a more streamlined experience. 

As you use our site, we will collect contact, billing and shipping details.  We may collect information about how you make use of the features on our website.  We may also use data related to your purchases and preferred categories of interest.

This information will primarily be used to process your orders.  However, we may use this information to keep you informed of specials and promotions.  This information can assist us to improve the features of our website or expand the range of services we offer.

Be assured, we will never sell or provide any information that we collect to any other person or organisation.

We use secure technologies to store any information that we collect. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. However, We make every reasonable effort to provide a level of security appropriate to the risk associated with the processing of Personal Data. It is also important for you to protect against unauthorized access to your password and to your computer or mobile device.

If you have any questions regarding our Privacy Policy, or other policy related material, please contact us.

SHIPPING POLICY

All orders under $99.00 will incur a flat rate shipping charge of $11.00.  All orders over $99.00 qualify for free shipping.

We ship to all locations in Australia.

When will I receive my order?

All orders will be processed within 2 business days.  Most orders will be sent by Australia Post, Parcel Post (depending on the size of your order).  Please check the Australia Post website for approximate transit times from Perth, WA.  Postage calculator & delivery times – Australia Post (auspost.com.au)

Returns

Before returning any items, please make sure you have contacted us first.  When you have approval by us to send item(s) back, please make sure you have provided the paperwork as requested by us.

Change of Mind?

If you have made a mistake in your order or have changed your mind, you may return the item for an exchange or a refund.  We will honour requests made within 7 days of your receiving the item.  Please contact us as soon as possible with all the details.  We will give you the information as to how to proceed.  The customer will need to arrange to return the items, as directed by us.  When we receive the unopened items back, we will process the exchange or refund.

Damaged or Faulty items

If you receive a damaged or faulty item, please contact us as soon as possible.  We will arrange for a replacement to be shipped.  We will make arrangements for you to ship the damaged item back to us.

Missing items

If your shipment is missing an item or you have not received your shipment as expected, please contact us so that we can investigate, to ensure that you receive your missing items.

Wrong item shipped

If you receive a different item to what you have requested, contact us.  We will arrange for you to ship the incorrect item back to us and we will send the correct item as quick as possible.

Payment Terms

If you wish to purchase any product or service made available through the Service, you may be asked to supply certain information relevant to your Purchase including your shipping address, name, phone number and payment details.

All prices on our website include the Goods and Services Tax.  The amount of GST will be shown at the time of checkout.

Accuracy of Billing and account information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order.  If we do make a change or cancel an order, we will attempt to notify you with the contact details you have provided.

You agree to provide current, complete and accurate purchase information and account information for all purchases.

Product Information

Health kick Vitamin Centre attempts to be as accurate as possible. However, Health kick Vitamin Centre does not warrant that product descriptions and website content is accurate, free of errors, complete or current. If any product ordered from our store that you receive isn’t as described as shown on our store, it can be returned – unused – as described in our returns policy.

It is possible that information on our site may contain an error, inaccuracy or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit time and availability.  We reserve the right to correct any errors, inaccuracies or omissions and to change, update or cancel orders related to any error at any time without prior notice.

Liability limitations

In no case shall Health kick Vitamin Centre, our directors, officers, affiliates or any employees of Health kick Vitamin Centre be liable for any injury, loss, claim, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings or any similar damages arising from use of any of the service or products sold by us.

You agree that your use of, or inability to use, our service or products is at your sole risk.  The service and all products delivered to you are provided ‘as is’, without any representation, warranties or conditions of any kind. Health Kick Vitamin Centre makes no representations or warranties, either express or implied, of any kind with respect to any products we sell.

Information and statements are not intended to diagnose, treat, cure, or prevent any disease or condition. No warranty is made that any information on or linked to this site is complete and/or accurate.

Professional advice should be sought for each ailment, topic, issue, concern and for dosages. This information is NOT to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information and any resulting outcomes from your actions. Nothing contained in this service is intended to be or should be taken for medical diagnosis or treatment. Always seek the advice or your health practitioner.

Disputes

Please contact us if you have any issues or questions regarding the service or products we provide.  We will do our best to resolve these with you directly.

If we cannot resolve this dispute amicably, any dispute relating to any activity on Health kick Vitamin Centre or the purchase of any Health kick Vitamin Centre products shall be submitted to confidential arbitration in Western Australia, unless you have in some way threatened or violated our intellectual property rights, whereby we may seek an injunctive.

Trademarks / Intellectual Property / Copyrights

Health kick Vitamin Centre and its associated online store is copyrighted and is protected by copyright and other intellectual property or proprietary rights. 

All trademarks, service marks, and trade names of Health kick Vitamin Centre on the Site are trademarks.

External Links / Third-Party Links

Our Service may contain links to third-party web sites or services that are not owned or controlled by Health kick Vitamin Centre

Health kick Vitamin Centre has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Health kick Vitamin Centre shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.